Important Qualities Healthcare Workers Should Have

Important Qualities Healthcare Workers Should Have

25 March 2019 By Kate

Healthcare worker demonstrating good qualities

Interested in pursuing a healthcare career? There are several essential characteristics that will help you succeed in this field.

Read on to find out about some important qualities healthcare workers should have.


No matter what setting you provide care in, empathy and compassion are crucial. You will inevitably have to deal with patients with difficult personalities. You may also have to speak with patients’ family members who may not be dealing well with their loved one’s illness. All of these people will need your compassion. To provide good care, you will need to listen to their concerns, even when they express them harshly.

Another common type of difficult patient is one who argues about necessary care. This can be a frustrating situation, but, as a professional in healthcare, you will need to approach it from a place of compassion rather than a debate you need to win. You will need to be able to see their point of view, calmly explain the pros and cons of treatment, and ultimately respect their wishes.

Working in healthcare, whether as a nurse or medical assistant, you will encounter tragic and frustrating situations that can take a toll on you. Remaining compassionate and empathetic can benefit not just your patient, but yourself as well. This mindset can help you remain positive and focus on the impact you make on others’ lives.


Effective communication ranks among the top skills and qualities of a care worker. You will need to speak with patients and their families about their treatment. You will also need to collaborate effectively with your fellow healthcare providers. This can mean getting instructions from a doctor and making sure everyone on the treatment team is on the same page. Good communication also means getting clarification when necessary. Sometimes, the instructions you get or the patient record can be incomplete or unclear, and you will need to ask the right questions.

Communication also means good listening skills. Patients will tell you about their symptoms and history. Even a seemingly minor detail can be the key to understanding their situation. Patients need to feel comfortable and listened to. Signs of impatience such as interrupting patients or trying to rush them can lead them to leave out medically important information.

Solving Problems

A day in the life of a healthcare worker is anything but predictable. A challenge can arise at any moment and you have to be ready to meet it. You may have to handle scheduling problems, miscommunications, and difficult personalities. Among the important qualities healthcare workers should have is the ability to deal with unexpected problems calmly and effectively. Many of the problems you encounter need an immediate solution, so you will have to think on your feet.


Your passion for the work you do is essential both for your job performance and for your personal wellbeing. Healthcare can be a very rewarding field. It can also be physically and mentally challenging. When you feel strongly about the importance of the work you do to help others, it will be easier for you to stay positive and focused.


Whatever environment you will work in, you can expect to have a lot on your plate. You will need to care for multiple patients. Your duties may include providing direct care as well as ensuring complete, up-to-date documentation. In addition to your regular duties, you may have to address unexpected issues at any moment while continuing to meet your normal obligations. A professional in healthcare in any role needs the ability to stay calm and get things done without getting overwhelmed in a busy environment.

Physical Activity

Healthcare can place physical demands on you as well as mental and emotional ones. Many providers spend most of the day on their feet, standing while performing procedures or going from room to room to check on patients. You may also need to lift heavy objects or assist with transporting patients. Other tasks may include operating equipment and carrying objects. So, while you do not need marathon levels of fitness, you should be comfortable with a lot of walking and some lifting.

A Humble Attitude

To do a good job, healthcare workers must focus on others. When providing care, it is important to center the patient and his or her needs, rather than your own role. A humble, cooperative attitude is also vital to effective teamwork that prioritizes patient care. Such an attitude is also key to remaining open to gaining new knowledge and improving the skills and qualities of a care worker.

Taking the Next Step

You have what it takes to excel in the healthcare field. The next question is, how will you get there? Pioneer Pacific College offers a variety of hands-on, effective healthcare programs. To learn more about how we can help you develop your career in healthcare, contact us online or give us a call at 866-772-4636.


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